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Managed Services
Managed Remote IT Services
Virtualization Services
Data Center Management
Cloud Services
     private cloud
     public cloud
     Hybrid Cloud
Managed hosting

Our cloud management practice provides capabilities and services to manage devices hosted in either public cloud, private cloud or hybrid cloud at our clients. We also provide assessment and discovery services for the client’s infrastructure and offer a roadmap of how their IT infrastructure should be hosted between the cloud and the datacenter. Our AID service level offers basic cloud monitoring, escalation and SOP (Standard Operating Procedure) based remediation for devices hosted in the cloud. Our MANAGE service level adds troubleshooting and full remediation services to the AID service level.

Cloud IT Infrastructure Services – AID

  • Secure 24×7 NOC services
  • Monitoring, alert triaging, SOP based remediation, and escalation for troubleshooting
  • State-of-the-art centralized partner portal for a holistic view of heterogeneous infrastructure under management
  • Comprehensive reporting
  • Complete session recordings and audit trail on any task performed by the NOC

Cloud IT Infrastructure Services – MANAGE

  • Cloud AID, plus
  • Troubleshooting of recurring issues — beyond SOP based resolutions
  • Full remediation services
  • Database performance and app stack tuning

Public, Hybrid cloud & Private Cloud Solutions Supported

  • Amazon Web Services
  • Rackspace
  • IBM SmartCloud
  • Internap
  • Terremark
  • Rightscale
  • VMWare vCloud
  • FlexPod
  • VCE