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 Our
cloud management practice provides capabilities and services to manage
devices hosted in either public cloud, private cloud or hybrid cloud
at our clients. We also provide assessment and discovery services
for the client’s infrastructure and offer a roadmap of how
their IT infrastructure should be hosted between the cloud and the
datacenter. Our AID service level offers basic cloud monitoring,
escalation and SOP (Standard Operating Procedure) based remediation
for devices hosted in the cloud. Our MANAGE service level adds troubleshooting
and full remediation services to the AID service level.
Cloud IT Infrastructure Services – AID
-
Secure 24×7 NOC services
- Monitoring, alert triaging, SOP based remediation, and escalation
for troubleshooting
- State-of-the-art centralized partner portal for a holistic view of
heterogeneous infrastructure under management
- Comprehensive reporting
- Complete session recordings and audit trail on any task performed
by the NOC
Cloud IT Infrastructure Services – MANAGE
- Cloud AID, plus
-
Troubleshooting of recurring issues — beyond SOP based
resolutions
- Full remediation services
- Database performance and app stack tuning
Public, Hybrid cloud & Private
Cloud Solutions Supported
- Amazon Web Services
- Rackspace
- IBM SmartCloud
- Internap
- Terremark
- Rightscale
- VMWare vCloud
- FlexPod
- VSPEX
- VCE
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